Terms and Conditions
Melbourne Bin Cleaning – Terms and Conditions
By booking a wheelie bin cleaning service you agree to be bound by the terms and conditions below. These terms and conditions are subject to change without notice, from time to time at our sole discretion. Amendments to these terms and conditions will be posted to this website.
1. Cleaning Schedule:
1. Melbourne Bin Cleaning will provide service for the number of bins at the location of bins and at the frequency agreed.
2. Our service plans are an ongoing until cancelled.
3. Upon registering for our service, you will be contacted with cleaning dates.
4. Thereafter it is the responsibility of the customer to make themselves aware of the cleaning schedule and make their bins available for cleaning on the correct days.
5. Should any unexpected circumstances occur such as poor weather, equipment breakdown, delay in collection, etc; rescheduling will be arranged, where possible.
6. If your wheelie bins are going to be unavailable for cleaning on a scheduled cleaning day (e.g. Holidays), please provide at least 48 hours’ notice for us to postpone your service to avoid charges.
2. Payment Policy:
1. All payments are to be made by direct deposit or credit card, unless a different payment method is agreed to in writing prior to the service commencing.
2. The customer will assume all responsibility for the payment method made online and the card utilized to make such payment.
3. Online bookings, the initial payment will be deducted immediately, then ongoing services payments will be processed on the day prior or the day of service.
4. To avoid your service being interrupted please ensure we are updated as soon as possible if any contact details should change. It is the customer’s responsibility to ensure that we have the correct and current contact and payment details.
5. If through no fault of Melbourne Bin Cleaning we are unable to complete a full service, the full-service fees will apply.
6. The service fees payable under this agreement may be adjusted by Melbourne Bin Cleaning at any time to reflect cost changes in providing the service.
7. The customer must pay the any fees charged within seven (7) days of receiving a tax invoice from Melbourne Bin Cleaning.
8. Melbourne Bin Cleaning reserves the right to suspend or cancel services if no payment has been received.
9. An administration fee of 10% may be charged if payment terms are not adhered to.
3. Cancellation Policy:
1. Our wheelie bin cleaning service plans are ongoing for the life of your engagement with Melbourne Bin Cleaning. It may be cancelled anytime by giving Melbourne Bin Cleaning a minimum thirty days (30) notice in writing (via email) prior to your next scheduled clean.
2. If cancellation of the service occurs before the first clean, Melbourne Bin Cleaning must be notified 48 hours prior to avoid a service fee been charged.
3. All cancellations must be made in submitted in writing to info@melbournebincleaning.com.au
4. Customer Responsibilities:
1. The customer will ensure the bins are:
- Adequately marked and identifiable
- Left out curbside or in an agreed location on the day of cleaning
- Emptied and free of rubbish
2. Failure to comply with the above will mean Melbourne Bin Cleaning will be unable to clean your bins and the full-service fee will apply.
3. Melbourne Bin Cleaning will send a complimentary reminder email to the customer nominated email the day prior to service but will not be responsible for reminding the Customer to leave bins out on the day of cleaning.
4. If the council or private waste collector notifies the customer of any relevant change to their rubbish collection service, it is the duty of the customer to ensure that Melbourne Bin Cleaning is aware of such change.
5. In the event of a customer relocating the service may be transferred to the new location where possible. If it is not possible to transfer the service any subscriptions will be cancelled.
5. Other:
1. Melbourne Bin Cleaning may refuse to clean a wheelie bin on the grounds of health, safety or for any other valid reason.
2. Melbourne Bin Cleaning are unable to clean any wheelie bins that are contaminated with wet paint, glue, plaster, saw dust, excessive amounts of oil or any human or animal faeces.
3. Where we are unable to wash your bins due to contamination stated above, your service may still be charged.
4. Stuck-on paints, graffiti, glues, and other permanent stains may not be removed with cleaning.
5. If any rubbish remains in the bin after the refuse collection it will be at Melbourne Bin Cleanings discretion as to whether cleaning can be carried out.
6. If Melbourne Bin Cleaning decides to clean the bin, then any rubbish that is removed from your bin will be placed in a tied bag and returned to your bin.
7. Melbourne Bin Cleaning reserve the right to charge for a requested visit which is made, but no wheelie bin is cleaned, for whatever reasonable reason.
8. If access to any or all the wheelie bins is prevented for whatever reason this will still count as a ‘clean’ and the full-service fee will be payable as we have pre-allocated cleaning times, and our technician has still attended.
9. Melbourne Bin Cleaning will take all due care and diligence during a clean but will not be held responsible for any damage to any wheelie bin or property reported after the event for which they are not deemed liable.
10. Wheelie bins are cleaned at the customer premises.
11. Bin swapping is not permitted. Should the customer require extra bin(s) cleaned, this can be booked as a one-off service or added to the current service schedule as agreed between Melbourne Bin Cleaning and the customer.
12. The customer agrees and authorizes Melbourne Bin Cleaning to place a sticker on the bin(s) cleaned. The condition of the bin(s) remains the responsibility of the customer.
13. Melbourne Bin Cleaning reserves the right to cancel or refuse any service.
14. Melbourne Bin Cleaning shall not be responsible for failure to meet its contractual obligations if the failure results directly or indirectly from cause beyond its control.
15. These terms and conditions are subject to change without notice, from time to time at our sole discretion. Amendments to these terms and conditions will be posted to our website at www.melbournebincleaning.com.au
16. The customer acknowledges that they have read and agree to the terms and conditions which forms part of the agreement between Melbourne Bin Cleaning and the customer.